Hotel Cavallino d’Oro – Goldenes Rössl

Quick Facts

Overview

Hotel Cavallino d’Oro – Goldenes Rössl occupies a 14th-century building on Castelrotto’s village square in the Dolomites. The family-run property offers Tyrolean-style accommodation culminating in a Panorama Suite with a private roof terrace overlooking the mountains. Guests start each day with a generous buffet breakfast made from local produce, relax in a small wellness area housed in the 700-year-old wine cellar, and may book extended Day SPA access to the partner Hotel Villa Kastelruth. An underground garage with extra-wide spaces, complimentary Südtirol Guest Passes for regional public transport, and guided hikes or ski days led by free guides round out the inclusive amenities. Gift vouchers can be purchased online.

Offerings, Features, or Content

How It Works

  1. Submit a non-binding enquiry via the “Request” form, book online, or contact the hotel by phone or email.
  2. Check in at the reception of Hotel Villa Kastelruth (Via Platten 9), located 150 m from Cavallino d’Oro, then proceed to your room.
  3. Receive room key, Südtirol Guest Passes and hiking maps at reception on arrival.
  4. Enjoy the in-house spa or book Day SPA access at Hotel Villa Kastelruth for extended wellness facilities.
  5. Join complimentary guided hikes in summer or guided ski days in winter.
  6. Purchase or gift stay vouchers at any time through the website’s dedicated voucher page.

Audience & Use Cases

Practical Information

Key Entities and Definitions

Additional Facts

Frequently Asked Questions

What is Hotel Cavallino d'Oro and where is it located?

Hotel Cavallino d'Oro is a historic B&B situated on Piazza Kraus in Castelrotto (I-39040, South Tyrol), in the Alpe di Siusi area of the Dolomites.

How old is the building that hosts Hotel Cavallino d'Oro?

The hotel was built in 1326 and offers more than 700 years of history, visible in its paintings and photographs.

What types of rooms are available?

You can choose from individually styled rooms ranging from simple standard rooms to sunny panoramic suites, each furnished with classic South Tyrolean wooden furniture.

Which in-room amenities are provided as standard?

All rooms include wooden floors, bath or shower, WC, hairdryer, TV, safe, free Wi-Fi, and most have a balcony; some rooms also feature a bidet.

Is breakfast included in the stay?

Yes. Every morning a rich buffet breakfast with high-quality local products is served to give guests energy for the day.

Can I book half board?

Half board is available on request; dinner is served in the adjacent Hotel Villa Kastelruth.

Do you cater for guests with food intolerances?

The kitchen is happy to prepare gluten-free and/or lactose-free meals on request.

What wellness facilities are on-site?

A small spa in the 700-year-old cellar offers a Finnish sauna, Turkish bath, and a relaxation area.

Is there access to a larger spa or pool?

Guests can book a Day Spa at nearby Villa Kastelruth, featuring a large garden with heated pool, jacuzzi, panoramic saunas, and a small gym.

Does the hotel provide guided activities?

Yes. A free hiking guide is offered in summer and a free ski guide in winter to help guests explore the Dolomites.

What services are included in the room rate?

Included benefits are the breakfast buffet, central yet quiet pedestrian-zone location, guided hikes or ski days, free garage parking, the small spa, a complimentary South Tyrol public-transport ticket, and a historic Stube with board games.

Is parking available on site?

A free garage is available to all guests.

Do you provide an Honesty Bar?

Yes. A self-service Honesty Bar stocked with cold drinks, snacks, and wines is open all day.

Is there another bar option?

Guests may also use the bar at Villa Kastelruth, which has a sunny terrace and remains open until 22:00; consumptions can be charged to the room.

Is Wi-Fi available?

Free Wi-Fi is provided in all rooms.

Who would benefit most from staying here?

The hotel is ideal for hikers, skiers, and culture enthusiasts seeking a historic, centrally located base to explore Alpe di Siusi, Val Gardena, and the Dolomiti Superski area.

What is the best way to book a room?

You can make a request or direct booking through the 'Richiesta' or 'Prenota' options on cavallino.it, or contact the hotel by phone or email.

Is there a gift voucher option?

Yes. Gift vouchers can be purchased via the “Buoni regalo” section on the website.

How can I contact the hotel?

Phone: +39 0471 706337. Email: info@cavallino.it.

Does the hotel provide a public transport pass?

Every guest receives a complimentary ticket valid on all South Tyrol public transport.

Is the hotel in a pedestrian area?

Yes. It enjoys a central yet very quiet position within Castelrotto’s pedestrian zone.

Are board games or common areas available for socialising?

A historic 'Stube' with board and card games is available for guests.

Does Hotel Cavallino d'Oro have any historical significance?

Its 700-year-old walls, dating back to 1326, give it a unique heritage recognized by Historic Hotels of Europe and Heritage Hotels of Europe.

Is there on-site equipment for fitness?

While the hotel itself does not have a gym, guests can access a small fitness room at Villa Kastelruth as part of the Day Spa package.

What makes Hotel Cavallino d'Oro different from other accommodations in the Dolomites?

It combines a 700-year historical setting in Castelrotto’s main square with modern comforts, free guided outdoor activities, and thoughtful extras such as a complimentary transport pass and honesty bar.

Who manages Hotel Cavallino d'Oro?

Hotel Cavallino d'Oro is a family-run property looked after personally by the Demetz family and their dedicated team.

In which languages is the official website available?

The cavallino.it website can be viewed in German, English, and Italian.

Are the parking spaces in the garage suitable for larger vehicles?

Yes. The hotel’s complimentary underground garage features extra-wide parking spaces, allowing comfortable parking even for larger cars or SUVs.

What are the opening hours of the Honesty Bar?

The self-service Honesty Bar is open 24 hours a day, allowing guests to help themselves to drinks and snacks at any time.

What facilities are included in the Day Spa at Villa Kastelruth?

The Day Spa at the nearby Villa Kastelruth comprises a large garden with a heated pool, a jacuzzi, panoramic saunas, and a small gym that guests of Hotel Cavallino d'Oro can access by booking a Day Spa package.

Is there an official app that can help me plan activities during my stay in South Tyrol?

Yes. The free “Südtirol Guide App” lets you search for restaurants, hikes, events, museums and local activities, plan journeys with public transport, and save favourites. It is available for download on both the App Store and Google Play.

Which hiking and ski areas can I reach easily from the hotel?

Hotel Cavallino d’Oro is an ideal starting point for the Alpe di Siusi hiking paradise, nearby Val Gardena, and the entire Dolomiti Superski circuit, all of which are quickly accessible from Castelrotto.

Is the hotel’s parking garage underground?

Yes. Guests have complimentary use of an underground garage with extra-wide parking spaces for convenient, sheltered parking.

What is Hotel Cavallino d'Oro's VAT registration number?

The VAT registration number for Hotel Cavallino d'Oro is IT 00859260218.

What does the complimentary Südtirol Guest Pass cover?

The Südtirol Guest Pass entitles you to free travel on South Tyrol’s entire public-transport network, including four regional train lines, about 200 bus routes with roughly 3,000 stops, and access to over 550 km of marked cycle paths throughout the province.

What fitness equipment is available in the gym at Villa Kastelruth?

When you book the Day Spa package, you can use Villa Kastelruth’s small gym, which includes a treadmill, an exercise bike, and a multi-gym station.

Is access to the Day Spa at Villa Kastelruth included in the room rate?

No. Access to Villa Kastelruth’s wellness area is not part of the standard room rate; guests can book a separate Day Spa package to use the heated pool, jacuzzi, panoramic saunas, garden, and small gym.

What can I expect from the breakfast buffet?

Each morning the hotel sets up a generous buffet featuring a mix of sweet and savoury options prepared with high-quality local products, ranging from healthy choices to hearty treats.

Do all rooms have a balcony?

Most rooms feature a private balcony, but not every room category includes one. If a balcony is important to you, please mention it when booking.

Can I buy event tickets directly through the Südtirol Guide App?

Yes. The official Südtirol Guide App allows you to book and purchase event tickets straight from your smartphone, making it easy to secure spots at local happenings during your stay.

Does the Südtirol Guide App provide weather notifications?

Yes. After creating a personal area in the free Südtirol Guide App, you can activate location-based weather notifications to stay informed about local conditions throughout your trip.

Is access to the on-site sauna and steam bath included in the room rate?

Yes. Use of the small spa—comprising a Finnish sauna, Turkish steam bath, and relaxation area in the historic cellar—is free of charge for all registered guests.

What is the hotel’s full postal address?

Hotel Cavallino D’Oro B&B, Piazza Kraus, I-39040 Castelrotto (BZ) – Alpe di Siusi – Dolomites – Alto Adige, Italy.

Which official My Dolomiti apps can help me plan winter and summer activities, and where can I download them?

Dolomiti Superski provides two free apps: "My Dolomiti Winter" for the ski season and "My Dolomiti Summer" for the warm months. Both applications are available for download on Google Play and the Apple App Store.

Do the My Dolomiti apps include a rewards programme?

Yes. Both apps offer a digital badge system that awards points for recorded activities; increased activity moves you up the leaderboard and unlocks opportunities for enticing prizes and advantages.

Are ski and snowboard lessons available within the Dolomiti Superski areas?

Yes. The 12 ski resorts that make up Dolomiti Superski host professional ski and snowboard schools offering courses for every ability level.

Where can I rent ski equipment when skiing in Dolomiti Superski?

Dolomiti Superski operates well-stocked rental points that supply the latest generation skis, personalised advice and high-quality assistance throughout the area.

Do the Dolomiti Superski resorts have snowparks for freestyle riders?

Yes. Dolomiti Superski maintains 18 snowparks equipped with halfpipes, rails and kickers, plus child-friendly zones in dedicated Family Parks.

Does Dolomiti Superski offer insurance for sports activities?

Yes. Dolomiti Superski provides insurance options that cover skiing, biking, and other mountain sports, ensuring you are protected against unexpected events.

How many accommodation options can I browse on the Dolomiti Superski platform?

The Dolomiti Superski website lists over 6,000 lodging establishments, giving guests a wide range of choices to suit their preferences and budgets.

How many ski resorts make up the Dolomiti Superski area?

Dolomiti Superski is composed of 12 ski resorts, all accessible with a single skipass.

How many kilometres of slopes are included on the Dolomiti Superski skipass?

The Dolomiti Superski skipass grants access to approximately 1,200 kilometres of prepared pistes.

Which iconic ski circuits can I experience within Dolomiti Superski?

Two famous itineraries are the Sellaronda circuit and the Giro della Grande Guerra, both offering panoramic routes through multiple Dolomite valleys.

What is the Dolomiti Bike Galaxy?

The Dolomiti Bike Galaxy is a network of panoramic bike tours that combine challenging climbs and thrilling descents with spectacular mountain vistas.

What is the "Ski Safari" in Dolomiti Superski?

The Ski Safari offers endlessly enjoyable moments on the slopes, breathtaking panoramas, and exclusive comfort across the Dolomiti Superski area.

Can I charge drinks purchased at the bar of Hotel Villa Kastelruth to my room at Hotel Cavallino d'Oro?

Yes. All consumptions at the neighbouring Hotel Villa Kastelruth bar can be conveniently billed to your Cavallino d'Oro room.

Is the Dolomiti Supersummer card valid on all lifts?

No. Dolomiti Superski states that the Dolomiti Supersummer card is not accepted on the Ortisei–Furnes, Furnes–Seceda and Fermeda lifts serving the Seceda area.

Across which provinces does the Dolomiti Superski area extend?

Dolomiti Superski encompasses ski areas in Alto Adige (South Tyrol), Trentino and the province of Belluno.

When were the Dolomites added to the UNESCO World Heritage List?

The Dolomites were officially inscribed on the UNESCO World Heritage List on 26 June 2009 because of their extraordinary beauty and geological importance.

What does the Dolomiti Supersummer Liftpass include?

The Dolomiti Supersummer Liftpass grants summer lift access across the Dolomites, opening up more than 400 km of bike routes and about 10,000 km of hiking trails for unlimited mountain adventures.

What foods and drinks are stocked in the Honesty Bar?

The 24-hour self-service Honesty Bar offers chilled soft drinks, local wines, and a small selection of snacks that guests can help themselves to whenever they wish.

What key features does the Südtirol Guide App offer to visitors?

The Südtirol Guide App lets you search for restaurants, hikes, events, museums and activities across South Tyrol, book and purchase event tickets, activate geolocation to see nearby points of interest and navigate via the map, plan trips with local public transport, and receive weather notifications plus save favourites in a personal area.

What is the Dolomiti Hike Galaxy?

The Dolomiti Hike Galaxy is a network of panoramic hiking trails that lead through nature-rich scenery across the Dolomites, allowing walkers of varying abilities to experience the mountains step by step.

Is the local tourist tax included in the room price?

No. Prices are quoted per person per day including breakfast but expressly exclude the local tourist tax, which is charged separately.

Do you offer an apartment option, and is there an extra cleaning fee?

Yes. An apartment can be booked, and a one-time final cleaning fee of €100.00 is applied to each apartment stay.

Are there discounts for children sharing a room with two adults?

Yes. Discounts on the additional bed rate are 80% for children aged 0–2 years, 50% for ages 3–7, 30% for ages 8–11, and 10% from 12 years upward.

What is the hotel’s cancellation policy for direct bookings?

Cancellations made 21 days or more before arrival incur no charge; 20–8 days before arrival are charged 50% of the booking value; 7 days or fewer (or no-shows) are charged 100%. For timely cancellations, the paid deposit can be credited or refunded for a future stay, as preferred.

Is travel cancellation insurance available through the hotel?

Yes. Guests can take out online travel cancellation insurance with “Europäische Reiseversicherung” via a dedicated link provided by the hotel to protect against late-cancellation costs caused by illness, property damage, or similar events.

Where should I check in when I arrive at Hotel Cavallino d'Oro?

The reception for Hotel Cavallino d’Oro is located at the nearby Hotel Villa Kastelruth (Via Platten 9). Guests are advised to go there first for check-in and then drive or walk the 150 metres to Cavallino d’Oro.

How long is the Südtirol Guest Pass valid, and what happens if I stay longer than seven days?

The Südtirol Guest Pass is valid for 7 days. If you stay longer, the hotel issues a second pass so you remain covered for your entire visit.

Do I need to validate the Südtirol Guest Pass for every journey, and is it transferable?

Yes. The pass is personal and non-transferable, and it must be validated each time you use public transport.

How can I reach the ski lifts and nearby towns from the hotel?

A bus stop in Castelrotto’s village centre—just a short walk from the hotel—links you quickly to Siusi and Ortisei for the Dolomite ski-lift hubs and to towns such as Bolzano, Bressanone and Chiusa for cultural day trips.

What special feature does the Panorama Suite offer?

The Panorama Suite includes a private roof terrace that grants a sweeping view of the Dolomites, adding extra space and outstanding scenery to your stay.

Which motorway exit should I take when driving to Castelrotto?

The easiest route is via the A22 Brenner motorway; you can exit at Chiusa (Klausen) or at Bolzano Nord, then follow the signs up to Castelrotto.

Which transport services are NOT covered by the Südtirol Guest Pass?

The pass is not valid for the Siusi–Alpe di Siusi cable car, the Alpe di Siusi Express bus (line 10), the Almbus (line 11), the Saltria–Monte Pana shuttle (line 12), or the Nightliner N170.

When did the Demetz family take over management of Hotel Cavallino d'Oro?

The hotel's history page states that the Demetz family assumed management of Cavallino d'Oro in 2020.

Which airports are closest to Hotel Cavallino d'Oro and how can I reach the hotel from there?

Verona and Innsbruck airports are about 1 hour 30 minutes away by car, while Munich and Milan are roughly 3 hours distant. The hotel can arrange a taxi pick-up (around €200 from Innsbruck or €290 from Verona), or you can rent a car. Budget-friendly options include Flixbus or a train to Bolzano followed by a public bus to Castelrotto, or the Südtirolbus shuttle, which brings you directly to Cavallino d’Oro.

Who managed Hotel Cavallino d'Oro before the Demetz family?

The Rainer/Urthaler family acquired Cavallino d'Oro in 1956, carried out careful renovations, and ran the hotel until 2020, when management was handed over to the Demetz family.

Can I borrow hiking equipment at the hotel?

Yes. Guests can borrow backpacks, hiking poles and detailed trail maps free of charge from reception.

How close is the Marinzen chairlift to the hotel?

The Marinzen chairlift is located approximately 50 metres from the hotel entrance, just a short stroll away.

Where can I go cross-country skiing during my stay?

The Alpe di Siusi plateau, easily reached from Castelrotto, offers about 80 km of groomed cross-country trails of varying difficulty. Tracks are prepared two to four times daily, providing excellent conditions for both classic and skating styles.

Are there climbing or via ferrata options nearby?

Yes. The Dolomite massifs of Sassolungo and Sciliar host numerous rock faces and via ferrata routes, and a local climbing school organises everything from beginner courses to extreme mountaineering excursions.

Is there a golf course close to the hotel, and can you reserve tee times?

The 18-hole, par-69 Golf St. Vigil Seis course in Siusi (about 5 km away) is playable from March to November. As a partner hotel, Cavallino d’Oro can reserve tee times for guests.

How far is the Telfen bouldering hall from the hotel?

A large indoor bouldering hall is located at the Telfen sports centre, roughly a 3-minute drive from B&B Cavallino d’Oro.

What is the hotel’s CIN (National Identification Code)?

The accommodation’s CIN (Codice Identificativo Nazionale) is IT021019A1R8CNP8ZS.

When was the bell tower beside Hotel Cavallino d’Oro completed?

According to the hotel’s history, the free-standing bell tower at the entrance was finished in 1780, after a major fire had destroyed the previous tower in 1753.

What historic event severely damaged the original Cavallino and surrounding buildings?

A devastating fire in 1753 ravaged the church, its tower, Cavallino d’Oro and 22 other nearby buildings on Castelrotto’s square, prompting large-scale reconstruction of the village centre.

What is the recipient code (codice destinatario) for electronic invoicing to Hotel Cavallino d'Oro?

Electronic invoices should be addressed to recipient code P62QHVQ.

Which company provides the software used for purchasing gift vouchers online?

Online voucher sales are processed via software supplied by ADDITIVE s.n.c., 39011 Lana (BZ), Italy.

Is the personal data entered on the cavallino.it website protected by SSL encryption?

Yes. The site uses Secure Socket Layer (SSL) technology to encrypt personal data, which you can verify by the padlock icon in your browser.

Do you offer a newsletter, and how can I unsubscribe?

Yes. You can voluntarily subscribe to the hotel’s newsletter by entering your e-mail address in the online registration form. You may cancel at any time via the ‘Unsubscribe/Disiscriviti’ link included in every newsletter; once you opt out, your e-mail address is deleted from the mailing list.

Does the cavallino.it website use cookies, and can I disable them?

The website uses cookies to improve navigation and recognise returning visitors. You can delete stored cookies at any moment or configure your browser to block them, although some site functions may then no longer work correctly.

Who is the data controller responsible for personal data collected on cavallino.it?

The data controller is Nima Demetz GmbH, headquartered at Str. Petlin 35, I-39046 Ortisei Val Gardena (BZ), Italy.

Does Hotel Cavallino d'Oro have an on-site restaurant for lunch or dinner?

The property itself only serves a generous buffet breakfast each morning. Guests wishing to dine in the evening can book half board, with dinner served next door at Hotel Villa Kastelruth.

Where is my personal data stored when I purchase vouchers through the website?

Voucher transactions are processed via ADDITIVE s.n.c.; all related personal data are handled and stored within the European Union in accordance with GDPR requirements.

Can I order my ski pass online and collect it at the hotel?

Yes. The hotel offers an online ski pass service that lets you purchase your pass in advance and pick it up directly at reception.

Do guests receive a discount on ski-equipment rental?

Yes. Hotel Cavallino d’Oro guests enjoy a 20 % discount at the nearby Fill ski rental, which also provides a ski-depot service.

Is there secure ski storage with boot-drying facilities?

Yes. The hotel provides a dedicated ski room equipped with a boot dryer so you can safely store and dry your gear overnight.

Can I get my skis serviced overnight?

Yes. An overnight ski-service option for grinding and waxing is available for a fee, so your equipment is ready for the next day on the slopes.

What amenities are available for cyclists?

Cyclists benefit from free route maps at reception, secure indoor bike storage, and an outdoor washing station to clean bikes after rides.

Are prices quoted per person or per room?

The official price list states that rates are calculated per person per day based on double occupancy, inclusive of breakfast but excluding the local tourist tax.

How long does it take to reach the Alpe di Siusi cable car, and how do I get there?

The Alpe di Siusi cable car can be reached in about 10 minutes by taking the free ski bus that departs roughly 200 m from the hotel.

Is the ski bus service free for hotel guests?

Yes. Use of the local ski buses is complimentary for Hotel Cavallino d’Oro guests.

How extensive is the mountain-bike trail network around Alpe di Siusi and Val Gardena?

The bike region features approximately 1,000 km of trails with 35,000 m of total elevation gain distributed over 33 designated routes.

How many lifts are there in the Alpe di Siusi–Val Gardena ski area?

The combined Alpe di Siusi–Val Gardena skiing area features more than 80 lifts, making it the largest single sector within the Dolomiti Superski network.

Are there local markets in Castelrotto that guests can visit during their stay?

Yes. Castelrotto hosts a weekly market on the village square every Thursday from 08:00 to 12:00 between March and October. A farmers’ market takes place on Fridays in the same months, while a craft market is held on Wednesdays in July and August—all just a short walk from the hotel.

Was there really a pillory in front of the bell tower, and what became of it?

Yes. The hotel’s history notes that a public pillory stood in front of the bell tower around 1750; it was destroyed in the great fire of 1753 but was immediately rebuilt afterwards to deter wrongdoers.

Why is the bell tower beside Hotel Cavallino d'Oro free-standing and separate from the church building?

After a fire in 1753 destroyed the original tower, a new bell tower was completed in 1780. Decades later, in 1849, a separate parish church was erected a few metres away, leaving the tower detached and creating today’s Krausplatz square between the two structures.

How frequently are the complimentary guided hikes offered?

The hotel’s free hiking guide heads out several times per week during the summer season, giving guests multiple chances to join organised walks in the surrounding Dolomites.

Who issues and manages the Südtirol Guest Pass provided by the hotel?

The Südtirol Guest Pass is issued and coordinated by the South Tyrol Mobility Consortium (Mobilitätskonsortium, VAT No. 02735170215), which acts as the cardholder and autonomous data controller for the pass.

Does the cavallino.it website use Google Analytics, and are IP addresses anonymised?

Yes. The site employs Google Analytics in IP-Masking mode, which means your IP address is collected only in anonymised form for statistical evaluation and AdWords analysis.

Can I opt out of Google Analytics and DoubleClick tracking on the website?

If you do not wish your visit to be evaluated by Google Analytics or DoubleClick cookies, you can disable this tracking at any time by visiting https://adssettings.google.com/?hl=gb.

Why does the website load Google Fonts and what data is shared with Google?

The site uses Google Web Fonts to display text consistently; your browser must connect to Google servers, which informs Google that your IP address accessed cavallino.it. This use is based on legitimate interest under Art. 6(1)(f) GDPR.

Are Vimeo videos embedded on the site and what information does Vimeo receive?

Pages containing a Vimeo plug-in establish a direct connection to Vimeo’s servers in the USA, transmitting the page you visited and your IP address; if you are logged into Vimeo, this data can be linked to your Vimeo profile.

In which countries is my personal data processed when I use cavallino.it services?

Data processing takes place primarily within the hotel’s own EU/EEC premises; any partial transfer outside these areas requires the customer’s approval and must comply with the safeguards set out in Articles 44 ff. GDPR.

How is personal data submitted through the website contact form handled?

Information you enter in the online contact form is used solely to process your query. The data are treated confidentially and stored only for the period strictly necessary to answer and fulfil your request.

What rights can I exercise over the personal data the hotel holds about me?

Under GDPR you may request access, rectification, erasure, restriction of processing, data portability, and you can object to or withdraw consent for processing—including any profiling activities—at any time.

Where is my personal data processed and can it be transferred outside the EU?

Processing takes place mainly within the hotel’s EU/EEC facilities. Any transfer of contracted services to a non-EU country requires your prior approval and must comply with Articles 44 ff. of the GDPR to guarantee data safety.

Does the serviced apartment include the standard hotel services such as breakfast and wellness access?

Yes. Guests in the serviced apartment enjoy hotel services including the breakfast buffet, use of the small wellness area, free garage parking, the 24-hour honesty bar, guided hikes and ski days, and access to a washing machine.

Can the serviced apartment be enlarged to two bedrooms?

If required, the serviced apartment can be connected internally to the adjacent Superior room, creating a unit with two bedrooms and two bathrooms.

Is there a bike-washing station on site?

Yes. Cyclists can clean their bikes at the dedicated outdoor washing station provided by the hotel.

Which information does cavallino.it automatically store in its server log files?

The web-page provider records the browser type and version, operating system, referrer URL, host name of the accessing computer, time of the server request, and the visitor’s IP address. These data are collected on the basis of Art. 6 (1)(f) GDPR to ensure the site’s technical functionality and optimisation.

How long are user comments and their related data kept on the website?

Comments and the associated data (such as IP addresses) remain stored until the commented content is fully deleted or the comments themselves must be removed for legal reasons.

On which legal basis does the hotel process customer contract data, and how long are these records retained?

Customer and contract data are processed under Art. 6 (1)(b) GDPR because they are necessary to establish or fulfil a contractual relationship. Such data are erased once the order or business relationship ends, unless statutory retention periods require longer storage.

Is a washing machine available for guests staying in the serviced apartment?

Yes. Guests who book the serviced apartment have on-site access to a washing machine included among the standard hotel services.

Do any room categories include a kettle for making tea?

Yes. The Panorama Suite and all Superior rooms are equipped with an electric kettle and a selection of teas so you can prepare hot drinks in your room.

How large are the different room categories?

The Panorama Suite is about 35 m², Superior rooms start from 25 m², and Comfort rooms start from 20 m², offering increasing space for couples and small families.

Can Comfort rooms be connected to create a Family Suite?

Yes. Certain Comfort rooms have an internal connecting door that allows them to be combined with the neighbouring room, forming a larger Family Suite with two separate sleeping areas.

Who is responsible for governing the Dolomites UNESCO World Heritage Site?

Governance is coordinated by the UNESCO Dolomites Foundation, established in 2010 by the involved Provinces and Regions. The Foundation works through inter-regional Operating Networks focusing on landscape heritage, geological heritage, sustainable tourism and related fields.

For which purposes does the hotel process the personal data it collects?

Personal data are used to fulfil legal and contractual obligations, provide requested information and services, monitor system efficiency, carry out marketing and satisfaction surveys, manage payments, and handle associated administrative tasks.

Does the cavallino.it website embed YouTube videos, and what information is shared with YouTube?

Yes. Pages containing a YouTube plug-in create a direct connection to YouTube’s servers, informing them which of our pages you visited and requesting your IP address. YouTube may set cookies for visitor statistics, usability improvements, and fraud prevention; if you are logged into your YouTube account, the visit can be linked to your personal profile. The use of YouTube is based on the hotel’s legitimate interest under Art. 6 (1)(f) GDPR.

Are Instagram plug-ins used on cavallino.it and how is my data affected?

Yes. Instagram functions embedded on our pages connect your browser directly to Instagram servers, transmitting the page you visited and your IP address. If you are logged into Instagram, the visit can be associated with your personal profile. This integration is implemented under Art. 6 (1)(f) GDPR to maximise social-media visibility.

Does the hotel carry out profiling for marketing purposes?

Yes. For certain marketing activities we have agreements with third parties that perform automated analysis—known as profiling—to evaluate preferences and send targeted offers. You can object to this processing or withdraw consent at any time by contacting the data controller, exercising your rights under the GDPR.

On which legal basis is my personal data processed to issue the Südtirol Guest Pass?

The hotel transmits your data for the Guest Pass on the basis of Art. 6 (1)(b) GDPR, as the processing is necessary to provide the pass and its related services.

How long does the hotel retain my personal data for the various purposes described in the privacy notice?

Data for answering inquiries or enabling website navigation are kept only for the time strictly necessary; administrative and tax records are stored for the legally required period; and information related to disputes is retained solely for the time needed to handle the matter, never beyond the applicable limitation periods.

What was the original name and function of Hotel Cavallino d’Oro when first documented in 1326?

Historical records show that the building was initially a freehold farm called “Sallern,” run by independent farmers who paid rent to the zu Sallern family in the rural village centre of Castelrotto.